Your appointments are very important to the Skin and Body Klinic team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hour notice for cancellations or rescheduling of appointments.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services. Any appointment missed, late, or cancelled without 24 hour notice will result in a charge equal to 100% of the reserved service amount. The appointment may be taken off of a contract/package or charged individually.
As a courtesy, your appointments are confirmed electronically the day before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago. From this confirmation email, you have the option of the following without a charge:
When booking an Appointment, you MUST provide a Credit Card to secure your appointment;
You can reschedule/change/modify your appointment from your online account;
You can cancel your appointment from your online account; or
You can cancel via email: firstname.lastname@example.org; or
call or our office at (609) 542-0712.
You may also receive correspondence by way of email, text, or even a phone call from our Spa Concierge or Office Manager the day before your appointment as a courtesy.
Late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.
All appointments must be held with a valid credit card at the time of booking. A credit card hold transaction maybe made on your credit card to reserve the appointment time. Your credit card information is stored with full encryption and will not be processed unless you are a No Show.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no charges will apply.